At Citimarine Store, we stand behind everything we sell. If your purchase does not meet your expectations, you can return it for a replacement or refund within 60 days.
Refund Methods
Returns within 60 days
Returns made within 60 days will be refunded to the original payment method. Please allow up to 5 business days for the refund to post.
Returns after 60 days
Returns beyond 60 days are not accepted unless you have a manufacturer authorization email.
International Return Policy
60-day return window for international orders
International orders can be returned within 60 days of purchase.
Customer responsibility for return shipping
Customers are responsible for return shipping unless the product is defective or severely damaged during shipping.
Return Process
Repackage items securely
Items must be repackaged in their original packaging before returning.
Exchange for defective products
Defective products will be replaced or exchanged for the same model and style only.
Return shipping costs
Customers are responsible for return shipping unless the product is defective or severely damaged during shipping.
Refused packages
Customers are responsible for return shipping costs for packages they refuse (for reasons other than damaged packaging).
Non-returnable items
Special orders and custom items cannot be returned. Items that have been damaged or installed are not eligible for returns under any circumstances.
Restocking Fees
Items requiring inspection and repackaging
A 15% restocking fee applies to the following products if the seal on their packaging is opened: marine air conditioning systems, A/C parts and pumps, refrigerators, freezers, ice makers, battery chargers, Reverso products, liferafts, tender chocks, cutlass bearings, dinghies, electronics, Seabobs, and Seabob accessories.
Returns due to customer error
If a return is due to reasons like ordering the wrong product or no longer needing it, a 15% restocking fee will also apply.
Damaged or Missing Goods
We thoroughly inspect all items before shipping to ensure they are free of damage. While issues during shipment are rare, they can happen. To ensure a smooth process in case of any problems:
Inspect the package upon delivery
If there is visible damage to the package when it arrives, refuse the shipment and note it as “damaged packaging.”.
For freight shipments, inspect carefully before signing
Do not sign for freight shipments until you have thoroughly inspected the package. Signing off on the delivery makes it more difficult to process claims if damage is discovered later.
If damage is found after delivery without a signature
If your parcel is left without a signature and damage is found, contact Citimarine Store Customer Service at 1-800-766-5256 immediately and before opening, in order to help process the claim as soon as possible.
These steps help protect all parties involved and allow us to assist you more efficiently if a claim is necessary.
Return on Electronics – Serial Number Policy
Matching serial numbers required
Electronics must have matching serial numbers to the original product shipped. Refunds will not be issued if the serial numbers do not match.
Service / Labor Costs Are Not Covered
Labor and installation costs not reimbursed
Citimarine Store does not cover labor, installation, or service costs related to purchased products. Labor warranty claims must be addressed directly with the manufacturer.
Warranty Claims
Warranty claims must be made with the manufacturer
All warranty claims should be made directly with the manufacturer. Cost of shipping is arranged between customer and manufacturer, based on manufacturer’s warranty agreement - Citimarine Store is not responsible for shipping. Should you need assistance, we can help establish initial contact with the manufacturer and begin your claim.
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Questions regarding our shipping, return or warranty policies? Do not hesitate to contact us here or chat with us below!